I was scammed by this trailer seller in three ways. First, I agreed to pay $1000 as destination fees to Berlin, but I was later invoiced for over €3000 (invoice attached), with threats that my trailer would be auctioned or disposed of if I didn’t pay. Second, the trailer’s quality was terrible, with rainwater leaking inside due to poor construction (C video). Finally, I discovered that the trailer couldn’t be registered in the EU because it isn't compatible with EU standards moreover, the seller provided a useless scan document that no authority in the EU would accept. They promised to cover costs for a German chassis replacement but then ignored my communications and even blocked me! I’m now pursuing legal action and filing complaints with authorities to prevent this seller from operating in the EU. Don't trust their claims about CE approval or positive reviews,most are fake. See full detail review on Trustpilot! Look up "Cnknown En Alibaba" or "Foodtruckfactory" and soon on Reddit.
תשובת הספק:
Dear customer,
We are very sorry for the situation you experienced.
1. Cost issue: You mentioned that there was a huge difference between the shipping and destination charges you initially agreed to pay and the actual invoice amount received. We are deeply sorry. Because the charging standards of different ports in different countries are different, we have stated in advance that "please refer to the actual cost"
2. Quality issue: We are deeply sorry for the leaking problem that occurred after you received the trailer. Please send videos and pictures, and we will find out the cause and actively deal with it.
3. Registration issue: We understand the trouble you face because the trailer cannot be registered in the EU. But we have sent the corresponding documents for your confirmation before production.
We are well aware that your feedback reflects a wider problem, and we will take every detail seriously.
12 Aug 2024